Shipping Policy

All Cortaire orders placed on this website are fulfilled through Amazon's fulfillment network. This means your order is packed and shipped by Amazon, giving you fast, reliable, trackable delivery wherever you are.

1. How Your Order Is Fulfilled

When you place an order on cortaire.co.uk, it is automatically sent to Amazon's fulfillment centres for picking, packing, and dispatch. Your order will be shipped using Amazon's delivery network, even though you purchased directly from us. This is to help us manage customs duties at scale rather than per individual order. 

2. Processing Time

Orders are typically processed and handed to the carrier within 1 day of being placed. You'll receive a confirmation email once your order has been dispatched, along with tracking information.

3. Where We Ship

We currently ship to customers in the United Kingdom, with USA, Canada, and Australia coming soon. Your stock is held locally in an Amazon fulfilment centre in your country, so your order ships from within your own country rather than internationally, reducing the time for your delivery. 

4. Delivery Times

Estimated delivery times vary depending on your location:

• UK: 1-2 business days
• USA: 1-2 business days - coming soon
• Canada: 1-2 business days - coming soon
• Australia: 1-2 business days - coming soon

These are estimates, not guarantees. Delivery times can be affected by local carrier delays and events outside our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and will be shown clearly before you complete your order.

6. No Customs Charges for You

Because your order is shipped from an Amazon fulfilment centre within your own country, you won't be charged any customs fees, import duties, or additional taxes on delivery. All of that is handled by us before your order ever enters the local warehouse — the price you pay at checkout is the price you pay, full stop.

7. Order Tracking

Once your order is dispatched, you'll receive a tracking link by email so you can follow its journey to you. If you haven't received tracking information within 48 hours of ordering, please contact us at hello@cortaire.co.uk.

8. Lost, Delayed, or Damaged Parcels

If your order hasn't arrived within the estimated delivery window, or arrives damaged, please contact us at hello@cortaire.co.uk with your order number and we'll investigate with Amazon on your behalf and make it right.

9. Incorrect Address

Please double-check your delivery address at checkout. We're unable to redirect or amend an order once it has entered Amazon's fulfillment process, so if you spot an error, contact us as soon as possible at hello@cortaire.co.uk and we'll do our best to help before dispatch.

10. Questions

If you have any questions about shipping or your order, email us at hello@cortaire.co.uk and we'll get back to you as quickly as we can.

Last updated: 5th August 2026